ISBN: 9788491614630
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Didactic Units
  • Índice y Organización de la unidad
  • Unidad 1 La teleasistencia
  • Unidad 2 Oferta del servicio de teleasistencia
  • Unidad 3 El profesional de la teleasistencia y la seguridad en su puesto de trabajo
  • Unidad 4 Gestión de llamadas: entrantes y salientes
  • Unidad 5 Llamadas de emergencia
  • Unidad 6 El software del centro de atención
  • Créditos


  • 9788491614241

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